Legal
Privacy policy
Short, because we collect very little. This describes what actually happens when you contact us, not what a template says.
What we collect
When you contact GC Gorilla Coatings through the chat widget on our website, we collect the information you choose to provide through the widget, including your name, phone number, and email address.
The chat widget also includes consent checkboxes that allow you to choose whether you agree to receive communications from GC Gorilla Coatings, including SMS messages where applicable. Your consent preferences are recorded when you submit your information through the chat widget.
Providing consent to receive SMS messages is not a condition of purchasing any goods or services.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties for their marketing or promotional purposes.
When you call us we keep whatever you tell us on the phone, in the same way any contractor keeps a note of an enquiry.
Why we collect it
We collect your name, phone number, and email address so GC Gorilla Coatings can respond to your inquiry, communicate with you about our services, provide requested information, schedule appointments, provide customer support, and follow up with you regarding your request.
If you check the applicable consent box and opt in to SMS communications, we may use the phone number you provide to send text messages consistent with the consent you gave through the chat widget.
SMS messages may include responses to your inquiry, appointment information, service-related communications, follow-ups, and, if you have specifically consented to marketing messages, promotional communications from GC Gorilla Coatings.
Message frequency may vary. Message and data rates may apply. Reply STOP to opt out of SMS messages at any time. Reply HELP for assistance.
Your SMS opt-in information and consent will not be sold or shared with third parties or affiliates for their marketing or promotional purposes.
The chat widget
The chat widget on this site is provided by LeadConnector, a third party service, and runs in your browser from their servers. Information you type into it is transmitted to and stored by that service so that we can read and answer it. It may set cookies or use local browser storage in order to keep your conversation open between pages.
We do not run advertising cookies or third party analytics trackers on this site. The pages themselves are served as static files.
What we do not do
We do not sell your details, and we do not pass them to lead brokers, marketing companies or anybody else who wants to sell you something.
We do not add you to a mailing list because you asked for a quote. One call back, and that is it unless you ask us for more.
How long we keep it
Enquiries that do not turn into work are kept for up to twelve months so we can pick up the conversation if you come back to us, then deleted.
Records of completed work are kept for as long as the warranty runs, plus whatever period Massachusetts law requires for business and tax records, because a warranty claim needs a record of the job behind it.
Your choices
You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Call or email and we will deal with it. If deleting it would end a live warranty, we will tell you that before we do it.
Security
The site is served over HTTPS and anything you send through the chat widget is encrypted in transit. No system is perfectly secure, and we will not pretend otherwise. We keep what we collect to the minimum the job needs, which is the most effective protection available to a company this size.